Simple terms.
Clear shopping.
These Terms & Conditions explain the rules that apply when you browse and shop through the SCHOOLWEAR GROUP LTD website.
These terms apply to use of this website and purchases made through it. They should be read together with the Shipping Policy, Refund Policy, Privacy Policy and Cookie Policy.
About these terms
These Terms & Conditions apply to your use of the SCHOOLWEAR GROUP LTD website and to orders placed through the website.
By using the website, you agree to follow these terms. If you do not agree with them, please do not continue to use the website or place an order.
Our website provides a focused online range of schoolwear, including School Uniform and PE School Essentials.
Using the website
You may use this website for lawful personal shopping and for obtaining information about the products and services available through the website.
You must not:
- use the website for an unlawful or fraudulent purpose;
- attempt to interfere with the normal operation of the website;
- introduce harmful code, files or other material;
- attempt to gain unauthorised access to website systems or accounts;
- copy or reproduce substantial website content without appropriate permission.
We may restrict access where reasonably necessary to protect the website, its users or our business systems.
Products & information
We aim to provide clear and useful information for each product, including relevant descriptions, images, sizes and other available details.
Product images are provided to help you understand the appearance of an item. Actual colours may vary slightly depending on your screen, device settings and lighting conditions.
Product availability may change. If an item becomes unavailable after an order is placed, we will contact the customer and explain the available options.
Where product sizing information is provided, customers should review the available measurements or sizing guidance before ordering.
Orders
When placing an order, you are responsible for providing accurate contact, delivery and order information.
An order submitted through the website is a request to purchase the selected products. Order information will be used to process and fulfil the order.
We may contact you if information is missing, unclear, or needs to be confirmed before the order can be processed.
If you need to change or cancel an order, please contact us as soon as possible. Where possible, requests should be made within 24 hours of placing the order. Once an order has entered preparation or has been dispatched, a change or cancellation may no longer be possible.
Prices & product availability
Product prices shown on the website are displayed in pounds sterling unless stated otherwise.
We take reasonable care to keep product descriptions and prices accurate. However, occasional website or listing errors may occur.
If a material pricing or product information error affects an order, we will contact the customer and explain the position before taking further action.
Product availability is not guaranteed until an order has been accepted for processing.
Delivery
Orders are normally prepared within 1–3 working days. Standard delivery generally takes a further 2–5 working days after dispatch.
These timeframes are general guidance rather than a guarantee of a specific delivery date. Delays may occasionally occur after dispatch due to circumstances outside our direct control.
Customers should provide a complete and accurate delivery address when placing an order. We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
Further information about delivery arrangements is available in our Shipping Policy.
Returns & refunds
Eligible products may be returned in accordance with our Refund Policy and applicable UK consumer rights.
Unless a different statutory period applies to the circumstances, customers should contact us within 14 calendar days of receiving goods when exercising the applicable cancellation right.
Returned products should be sent back in the condition required by the applicable return rules. Customers should take reasonable care of products while they are in their possession.
Once an eligible return has been received and checked, the refund is normally processed within 5 working days. The time required for the funds to appear may then depend on the relevant financial institution or transaction provider.
Please read the full Refund Policy for the return process, conditions and refund arrangements.
Product issues & delivery problems
If an item arrives damaged, incorrect or otherwise appears to have an issue, please contact us promptly with your order details and a description of the problem.
Where possible, delivery-related issues should be reported within 7 calendar days of receipt so that we can investigate the matter efficiently.
Reporting an issue within this period does not remove any statutory rights that apply for a longer period.
Depending on the circumstances, we may ask for photographs or other reasonable information to help us understand the issue.
Website content
The text, layout, graphics, images, branding and other material displayed on this website are provided for website and shopping purposes.
We take reasonable steps to keep website information current and useful, but we do not guarantee that every page will always be complete, uninterrupted or free from minor errors.
We may update, amend, remove or replace website content where reasonably necessary, including product information, availability and website features.
Nothing on this website creates a separate partnership, agency or other relationship unless expressly agreed in writing.
Liability
We will provide our website and fulfil orders with reasonable care and attention.
We are not responsible for matters outside our reasonable control, including interruptions caused by third-party website infrastructure, delivery networks, telecommunications services or other external systems.
Nothing in these terms excludes or limits liability where doing so would not be permitted by law.
Nothing in these terms affects your statutory consumer rights.
Privacy & cookies
Personal information supplied through the website is handled in accordance with our Privacy Policy.
Website cookies and similar technologies are explained in our Cookie Policy.
By continuing to use the website, you acknowledge that these policies form part of the information governing your use of the website.
Where consent is required for a particular use of information or cookies, that consent will be requested through the relevant website mechanism.
Contact & general provisions
If you have a question about these terms, an order, a product or any other matter relating to the website, please contact SCHOOLWEAR GROUP LTD using the details below.
Need to ask something?
Please include your name, relevant order number where applicable, and enough information for us to understand your enquiry.
Governing law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you under applicable law.
Severability
If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated separately and the remaining provisions will continue to apply to the extent permitted by law.
Changes to these terms
We may update these Terms & Conditions when reasonably necessary to reflect changes to the website, products, business arrangements or applicable legal requirements. The current version published on this page will apply to future use of the website and, where applicable, future orders.
Clear information makes shopping easier.
If you are looking for schoolwear, start with the two collections available through our online shop.