A clear route
back to you.
This Refund Policy explains when products can be returned, how to request a return, how refunds are processed and when you can expect the refund to be completed.
Policy overview
This Refund Policy applies to products purchased through the SCHOOLWEAR GROUP LTD website.
Our aim is to make the return and refund process clear and easy to understand. The policy should be read together with our Terms & Conditions and Shipping Policy.
Nothing in this policy is intended to remove or restrict any statutory consumer rights that apply under applicable law.
When can I return an item?
Where the applicable statutory cancellation right applies, customers should contact us within 14 calendar days of receiving the goods.
After notifying us, the goods should be returned within the applicable period required by law or the return instructions provided by us.
A return may also be available where a product is faulty, damaged, incorrect or does not meet the applicable legal requirements.
Return conditions
Customers should take reasonable care of products while they are in their possession.
For a standard change-of-mind return, products should be returned in an appropriate condition and with any original packaging, labels or other included items where reasonably possible.
Customers may inspect products as they would reasonably be able to do in a shop. Where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, applicable law may permit an appropriate deduction for any resulting reduction in value.
This does not affect statutory rights relating to goods that are faulty, damaged or not as described.
How to request a return
To start a return, contact us using the details at the bottom of this page.
Please provide:
- your name;
- order number;
- the product or products you wish to return;
- the reason for the return where relevant;
- any useful photographs or additional information if the item has an issue.
Return delivery
Standard delivery on eligible website orders is provided without a separate delivery charge.
For a standard change-of-mind return, the customer is normally responsible for the cost of returning the product to us unless applicable law or our return instructions provide otherwise.
Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, we will provide appropriate instructions for dealing with the return and will handle the matter in accordance with applicable consumer rights.
How refunds are made
Refunds are normally made using the same payment method used for the original order, unless another method has been agreed or a different method is required by applicable law.
We do not normally issue cash refunds for online purchases.
| Situation | Refund method | Processing |
|---|---|---|
| Eligible standard return | Normally returned to the original payment method | Normally within 5 working days after the returned item is received and checked |
| Faulty or incorrect item | Normally returned to the original payment method | Handled after the issue and returned item have been reviewed where required |
| Partial refund | Normally returned to the original payment method | Normally within 5 working days after the relevant decision is confirmed |
The time for the refunded amount to appear in the customer’s account may vary depending on the relevant bank, card issuer or payment service provider.
Refund timing
Once an eligible returned product has been received and any necessary checks have been completed, we normally process the refund within 5 working days.
The complete timeline has two separate stages: our internal processing period and the time required for the refunded amount to appear through the original payment provider.
Damaged, faulty or incorrect items
If your order arrives damaged, contains the wrong product, or you believe an item is faulty or does not conform to its description, please contact us promptly.
Where possible, delivery-related issues should be reported within 7 calendar days of receiving the order so that we can investigate the matter efficiently.
Please include your order number and, where useful, clear photographs of the product and packaging.
We will review the circumstances and explain the available resolution. Depending on the situation and applicable law, this may include a replacement, repair, refund or another appropriate remedy.
Order cancellation
If you need to cancel an order before it has been prepared, please contact us as soon as possible.
We recommend submitting cancellation requests within 24 hours of placing the order.
Once an order has entered preparation or has been dispatched, cancellation may no longer be possible. In that situation, the applicable return process may be used instead.
Where a statutory cancellation right applies, it will be handled in accordance with applicable consumer legislation.
Consumer rights
This policy is intended to explain our normal return and refund arrangements clearly. It does not replace statutory consumer protections.
Depending on the circumstances, customers may have legal rights relating to cancellation, faulty goods, goods that are not as described, or goods that do not meet the required standard.
Where a statutory right provides a different period, remedy or process, that statutory right will apply.
Nothing in this policy is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited.
Contact us about a return or refund
Please contact SCHOOLWEAR GROUP LTD if you need to request a return, report a product issue, ask about a refund or check the progress of an existing return.
We can help with your order.
Please include your order number and a short description of your enquiry so that we can identify the relevant order and respond efficiently.
SCHOOLWEAR GROUP LTD
Company number 17196803
17 Plantagenet Road, Barnet, United Kingdom, EN5 5JG
Returns should feel straightforward.
Keep your order details available, contact us when you need help, and we will guide you through the relevant return or refund process.